Refund Policy

If a Trezonic reading purchase is duplicated, incorrectly billed or does not grant the access described at checkout, contact info@trezonic.com with the order number and a clear explanation. Please report an issue promptly, preferably within 14 days, so we can investigate it while the relevant records are current.

What we review

We check the paid order, access status, delivery problem and any applicable payment-provider or consumer requirements. A request does not itself complete a refund. Approved refunds are processed through the original order and configured payment method where supported.

Access and adjustments

A full refund or cancellation revokes the corresponding story purchase or creator pass. A partial refund reduces the recorded net sale and creator share; access remains while a positive paid line value remains. If a refund covers several items, identify the reading item so the correct access and earnings record can be adjusted.

Creator passes

A 30-day creator pass is purchased once and renewed manually. There is no future recurring charge to cancel in Trezonic World. A renewed pass normally starts after an existing active pass for the same writer ends. Chat Premium, coins and any external service have their own purchase terms.

Content availability

If paid material becomes unavailable, contact support for a suitable resolution. We do not guarantee that every story suits a reader’s taste, but we do investigate material differences between the paid offer and what was supplied. These terms do not remove rights that cannot lawfully be waived.